Terms of service

1. General Terms Thank you for considering placing an order with our store. Before making a purchase, please carefully read our terms of service. By making a purchase, you agree to abide by the following terms. These terms comply with the applicable laws in your country to enhance customer confidence.

2. Products We strive to ensure that product descriptions are as accurate as possible. However, we cannot guarantee that the descriptions are 100% error-free. If you have any doubts, please contact us before making a purchase. Product colors may vary depending on monitor settings.

3. Prices Prices are subject to change without notice. We reserve the right to change prices at any time. The product price on the website does not include shipping costs, which are added at the time of order fulfillment.

4. Payments We accept various payment methods, including credit cards, debit cards, PayPal, and online payments. All payments must be completed before the order is shipped.

5. Shipping Please refer to our shipping policy for detailed information on costs and delivery times.

6. Returns and Complaints Please refer to our returns and refund policy for detailed information on the returns procedure.

7. Limitation of Liability Our company is not liable for any damages resulting from the use of our products, including direct, indirect, incidental, punitive, and consequential damages. We are not the manufacturers of cosmetics. In case of rashes, allergies, or other health issues, please contact the product manufacturer directly. Customers are responsible for reading the product usage instructions available on the packaging or online.

8. Changes to Terms of Service We reserve the right to change these terms at any time. Changes will be published on this page, and continued use of services after changes are made will constitute acceptance of the new terms. Customers will be notified of changes to the terms of service via email.

9. Privacy Policy Please refer to our privacy policy for information on how we collect, store, and use customer personal data.

10. Intellectual Property All content on our website, including text, graphics, logos, and images, is the intellectual property of our company and is protected by copyright laws.

11. Contact If you have any questions or issues, please contact us through the "Contact Us" section on our website.

12. Website Usage Policy The use of our website is allowed only in accordance with applicable laws. Users must not use the website in a manner that could harm its functioning or violate the rights of other users. Our site uses cookies to enhance the user experience.

13. Order Cancellation Policy Customers may cancel their orders if they have not yet been fulfilled. In such cases, full and partial refunds will be processed automatically. To cancel an order, please contact us at sales@atlantis-myshop.co.uk or through the contact page on our website.

14. Dispute Resolution: In case of a dispute, we encourage you to contact us directly to resolve the issue with our company. We strive for a fair and swift resolution of all problems. We emphasize once more—we strive for a fair and swift resolution of all problems.

Additional Policies:

We recommend taking a photo of the item before returning it if you are concerned about damage during the return journey. Please also retain proof of return until the return process is completed, as it may be required.

A free gift (excluding perfume or cosmetic samples) must be returned before processing the return. If the free gift is not returned, we reserve the right to deduct the value of the free gift from the return. We do not accept returns after the applicable return period of 30 days has expired.

We reserve the right to refuse orders from customers exhibiting unusual or suspicious return behavior. Used products and returns that do not qualify for a refund will not be sent back to the sender.

All items must be returned in a resalable condition. Customer hygiene and safety are our priorities, so returns are accepted only if the items are unopened, unused, and have intact safety seals, packaging, and cellophane. We cannot offer refunds or exchanges for items that are not resalable and reserve the right to refuse returns that do not comply with the conditions for safety and hygiene reasons.